Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
about 15-20 days delivery time
Contact with us by “Contact us” in our website
It can ship to your country if you can purchase
If you need to swap an item
Returns and Exchanges
Once the order is confirmed, it cannot be refunded or cancelled
Contact with us by “Contact us” in our website
Shipping Policy
International Shipping (USA, Canada, Europe, Australia, New Zealand, Select Asian Countries)
• Most products can be shipped internationally. Power banks/Portable charges are unavailable for international shipping at the moment.
• To check if delivery is available for your Country, you can see the list of Countries during Checkout. If you do not see your Country, that means delivery is unavailable at the moment. For any enquiries, please email us at caoguobing@mogco.net or leave a message on our Contact Page.
• The shipping costs will be shown during checkout before payment is required.
Return Policy
Once the order is confirmed, it cannot be refunded or cancelled
MOGCO does not accept returns.
Faulty Items can only be exchanged for the same item.
The original packaging (including the outer packaging carton) and receipt must be kept intact, otherwise the replacement will not be accepted.
Exchanges cannot be accepted in the following cases:
1.More than seven days after store purchase/courier delivery.
2.The product has been unpacked and used, or damaged due to human factors, such as: defaced, malfunctioned, damaged, worn, scratched, scratched, dirtied.
3.Slight creases on the outer packaging carton will not affect the quality of the product itself.
4.The packaging of the replacement goods is damaged and incomplete, or the receipt and accessories are not complete.
5.Malicious or massive exchanges.
6.Replacement due to personal factors.